Free shipping on all orders over $75

Frequently Asked Questions

Below FAQ are some common questions we get from our customers. If you have other questions,
let us know by filling out the form below or emailing us at

Plants & What Knot is a home based business located in Arlington VA right outside of Washington DC.

We also host pop ups at local DMV markets, festivals, and partner with other small businesses for events. Follow us on instagram to see where we'll be next @PlantsandWhatKnot or visit our pop up schedule page here.

Plants & What Knot does not have a storefront, we are a home based business. Unfortunately at this time we do not accept appointments or visits. Check out our pop up schedule to see where we'll be next.

Yes we offer local pickup in Arlington VA. At checkout, select "pickup" in the "delivery method" section. Once you have successfully checked out, email us at to receive pickup address and schedule pickup date/time. Please note Plants & What Knot is a home based business, pickup will be at a residential address.

In most cases, plants are shipped in pot. This is for the safety and health of the plant and the convenience for our customers. If a plant will not be shipped in pot (bare root), we will disclose so in the listing.

At this time, we can only ship to the lower 48 states in the US.

Shipping costs depend on the total order amount:

– Orders under $10: $8 shipping flat rate fee
– Orders between $10.01 – $40: $12 flat shipping fee
– Orders between $40.01 – $75: $15 flat shipping fee
– Orders between $75.01 – $125: $20 flat shipping fee
– Orders over $125.01: $25 flat shipping fee

USPS Priority Express – Orders under $20: $49.99
- Orders over $20: $59.99

All sales are final and non refundable.

Once your order has been placed, your order will ship in 3-5 business days.

Shipping times depends on the shipping method you chose at checkout. USPS priority should arrive in 2-3 business days, USPS express should arrive next day, and UPS Ground arrives in 4 business days. When your order ships from our facility, we will give you a tracking number. We recommend customers sign up for text updates on the USPS or UPS website. For plant orders, we cannot stress enough the importance of opening packages upon arrival and not letting packages sit out in the elements.

We will ship your plants with utmost care, most plants travel well, but please be aware that some stress is to be expected after being in a dark box for a few days (one or two brown/ yellow/ droopy/ broken leaves is normal). Prune off any leaves or stems that have broken or yellowed/browned. With a little TLC and time to acclimate, your new plant will perk up in no time! If the plant does not look healthy (beyond regular shipping stress), please contact us immediately. It is your responsibility to inspect the plants upon arrival, as we do require you to contact us within 24 hours of delivery if there are any issues. Please see the next question.

Within 24 hours of USPS or UPS package delivery time stamp (this is to make sure plants were not sitting in inclement weather), you must email hello@plantsandwhatknot with your issue along with pictures or video of the top of the plant, side of the plant, and close up of the issue. All plants must be in the same packaging and condition they were sent/arrived in (do not repot, water, mist, etc. Altering the plant or items in any way will void any claims made.)

We will get back to you within 1 business day and assist you with your case. Whether the solution is a replacement or helping you a file a claim with USPS/UPS, we are here to help. All replacements are at the discretion of Plants & What Knot.

We do! We insulate and cushion all of plant orders with poly-fil and we also offer add on heat packs for $5. Please only add a heat pack if temperatures where you are will be below freezing. If a heat pack was requested and temperatures were not cold enough, plants can get heat damage. Plants & What Knot is not responsible for cold damage if you did not buy a heat pack or heat damage if you got a heat pack and did not need it.

All macrame is handmade by Christina, because of the handmade nature of each piece slight variation should be expected, but the general design will be the same. Driftwood is locally sourced, no two pieces of driftwood are exactly the same, please expect some level of variation in size and shape.

You will receive a plant of the same species and size. We hand pick each individual plant in our inventory to make sure each plant is up to our standards.

Yes, all packages are insured with the carrier for the total amount of the purchase. If for package incurred damage in transit, you will need to file a claim with the carrier. We are here to help, but it is the responsibility of the buyer to file a claim with the carrier.

We always happy to help with plant questions! We include care cards in each order, but sometimes things happen. Although we do not offer any long term plant guarantees, feel free to email us at or DM us on instagram @PlantsandWhatKnot and we'll give you some tips and tricks on what you can do to try to get your plant baby back in tip top shape.

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